Operations Associate

The Operations Associate will support the Head of Advanced Manufacturing Operations in two main areas: 1) day-to-day operational tasks, and 2) system deployments to customer’s global factories, primarily in China.

Let’s talk if...:

  • You enjoy the challenge of taking on many tasks at once while not letting anything fall through the cracks
  • You possess grit: the ability to grind through issues and get things done

  • You have an acute attention to detail and are able to communicate well with all types of people, especially key stakeholders and customers

  • You comport yourself well

  • You have a valid Passport and an eagerness to use it, as this role may require travel up to 30% of the time

  • You are functionally fluent in Mandarin Chinese - spoken, written, and reading

  • You have a passion for understanding how things are made

  • You thrive in fast-paced, entrepreneurial cultures where you’ll be asked to take on many different responsibilities as our business grows

 

The first month will be primarily focused on training and getting up to speed. You’ll be:

  • Learning the pre-deployment logistics, shipping, and planning process, including the documentation needed, stakeholders required, order of operations, and timeline

  • Taking over ownership of our inventory system, tracking inventory as we build units, ordering more inventory and finding ways to improve our current system

  • Learning how we manufacture our stations

  • Supporting the Head of Advanced Manufacturing Operations on system deployments to learn the ropes

 

After that, we’ll let you take the reins. By months 3 to 6 you’ll be:

  • Owning the pre-deployment process for your own portfolio of customers

  • Owning inventory, part ordering and tracking. Scoping out and implementing new, better systems, if appropriate

  • Assembling stations

  • Owning deploys and training for your own portfolio of customers

  • Helping to scale operational functionality to support company growth

 

Nice to haves:

  • Leadership experience in a club or extracurricular activity

  • Internship and/or living experience in China

  • Interest in manufacturing

Office Manager & Executive Assistant

About us

Instrumental makes intelligent data-driven tools that help product companies find and fix issues on their assembly lines. We are working to improve the manufacturing of millions of things each day. We value diversity and our team is collaborative, supportive, transparent, and pun-tastic. Join us to modernize manufacturing!

Instrumental is seeking an Office Manager and Executive Assistant to create a happy and productive workplace and to maximize the productivity of Instrumental's leaders. This role will rarely be the same from day-to-day -- you'll simultaneously drive office-related initiatives, assist the CEO and CTO with administrative asks, and be cultural glue across our organization.

What you'll do:

  • Run the day-to-day office operations of Instrumental
    - Hire and manage office vendors
    - Execute on office improvements or other special initiatives
    - Fuel the team with the right mix of food and supplies
    - Own basic expensing and customer invoicing
    - Welcome guests and candidates to the office
     
  • Amplify Instrumental's leaders by creating new hours for them
    - Manage and protect the day-to-day calendars of the CEO and CTO, proactively removing non-critical work and email
    -Take on executional tasks small and large (such as booking travel or planning an event) that streamline the executives and the organization
    - Drafting correspondence on behalf of the executive team
    - Very light personal tasks
     
  • Be the cultural glue
    - Schedule and execute company off-sites and events
    - Ensure awesome interview day and first-day experiences for our candidates and new hires
    - Be a barometer for the daily office vibe, identifying opportunities to be impactful at key moments
    - Roll up your sleeves to help the team execute during crunch periods, in whatever way is needed, without having to be asked or directed

We’re Looking for Someone Who: 

- Is super organized and detail-oriented; nothing falls through the cracks because there are no cracks
- Is positive, passionate, and energized by crossing things off the list! 
- Can instantly transition from being upbeat, fun, and high-energy for the team to being a professional representative of our executives when interfacing with customers, investors, and others
- Is resourceful and can independently prioritize conflicting needs and juggle multiple high-importance, high-urgency matters
- Is an excellent written and verbal communicator, with high EQ
- Has a proven ability to handle confidential information with discretion
- Has a scrappy "get it done" attitude with zero ego
- Is eager to get into a fast-growing startup at the ground level with ample future opportunities

If you think you are a fit for this role, include seven sentences in your connection request to describe why you are interested in this position and what unique contributions you can make to the Instrumental team. We won't consider applicants without this information.

(First) Product Manager

About us

Instrumental makes intelligent data-driven tools that help product companies find and fix issues on their assembly lines. We are working to improve the manufacturing of millions of things each day. We value diversity and our team is collaborative, supportive, transparent, and pun-tastic. Join us to modernize manufacturing!

What you'll do:

As Instrumental’s first Product Manager, you will bridge the gap between customer needs, the engineering team, and business goals.  This role will be a split of tactical and strategic work that will develop as our product and company develops.

What you bring to the table:

  • At least three successful years of experience in a product management role. Your title might not have been Product Manager, but you have direct experience with both the tactical and strategic aspects of the role. Startup experience is preferred.
     
  • Direct or adjacent experience of the pains of building high quality hardware -- easing the empathy gap to our customers. This could be from a variety of industries: manufacturing, hardware test, metrology and product quality, consumer electronics or other hard goods or soft goods companies. 
     
  • Ability to disagree without being disagreeable. 
     
  • A passion for product, empathy, and taste


What you can expect in the first month:

  • Getting up to speed on our current product, market, customers, and engineering team dynamics
     
  • Breaking down the current product roadmap and start building it back up from the foundation. You’ll do that by studying and learning from our customers, our competitor’s customers, industry analysts, Instrumental’s founders, cross-functional teams inside of Instrumental, and your own experience.  The more time you can spend with users the better.
     
  • Working to build a strong foundational relationship with the product development team, the CEO, and the CTO.  Over time, you’ll want to earn the team’s trust by having a reputation for being right.


Success in the next three months (and beyond) looks like:

  • Putting together a near-term roadmap supported by a combination of data and art.  You’ll communicate how the roadmap, features, or key elements create customer and business value.  You’ll write initiative documentation and / or PRDs, and separate the musts, from the shoulds, coulds, and woulds.
     
  • Living and breathing Instrumental and the pains of our customers, and be well on your way to pushing forward our vision of manufacturing intelligence.

Account Executive

Account Executive

About us

Instrumental makes intelligent data-driven tools that help product companies find and fix issues on their assembly lines. We are working to improve the manufacturing of millions of things each day. We value diversity and our team is collaborative, supportive, transparent, and pun-tastic. Join us to modernize manufacturing!

What you'll do

The Account Executive will work directly with Instrumental’s CEO and one other AE in a small tiger team to iterate on our sales process and to grow our enterprise customer base. We are looking for an experienced candidate who is familiar with multiple aspects of full-cycle customer acquisition - taking a marketing lead through to a signed contract. In this role, you will help to refine the stories we tell and the activities we perform during this process.

Instrumental’s customers produce physical products, and our discussions with prospective customers often dive into technical aspects of their manufacturing challenges. While prior exposure to manufacturing or mechanical engineering is not required, it is at least helpful, and if you don’t have prior exposure you should be prepared to learn rapidly.

Example activities could include:

  • Working with a prospect to design a strategy for getting the most value out of Instrumental’s tools in their organization
  • Meeting with potential customers via phone, video conference, or in person, to tell our story, present a demo, learn about their pain points, and qualify the audience
  • Collecting information from a likely customer that we need in order to present a proposal and design a deployment strategy
  • Contacting inbound or outbound leads to set up meetings
  • Reviewing and suggesting collateral that can be presented to and shared with potential customers in order to convince them of the value of our products
  • Suggesting and implementing ideas to build into our sales playbook
  • Working with Marketing to optimize qualifying and handing off leads
  • Identifying tactics and verticals that are working or not working for us

We’re looking for someone who

  • Tells stories amazingly well
  • Wants to work on multiple aspects of the sales process -- full cycle sales!
  • Can figure out priorities and actions when there is not a well-defined playbook
  • Enjoys the energy of a small team
  • Appreciates the need to iterate rapidly to find what works in a startup environment

Requirements

  • Has developed sales craft through an official sales training program at a large company and at least 3 years of B2B direct sales experience 
  • Has first or second sales hire experience at a B2B startup -- please reference in your intro message 
  • Has previously developed or evolved sales processes
  • Manufacturing and/or engineering experience or exposure is a plus -- if no background, then has a proven track-record of learning and getting up to speed very quickly.
  • All candidates must have an unrestricted right to work in the U.S.

Mechanical Engineer and Technologist

Mechanical Engineer and Technologist

About us

Instrumental makes intelligent data-driven tools that help product companies find and fix issues on their assembly lines. We are working to improve the manufacturing of millions of things each day. We value diversity and our team is collaborative, supportive, transparent, and pun-tastic. Join us to modernize manufacturing!

What you'll do

Instrumental is seeking a Mechanical Engineer that will design, develop, and optimize our inspection stations deployed to factories around the world. We are looking for someone who can take new, highly technical ideas from rough prototype to robust, factory-ready implementation.  Instrumental was founded so our customers can ship quality hardware products faster, and you, should you choose to join us, will deploy the hardware that makes that possible.

What you bring to the table:

  • Professional CAD experience, mechanical prototyping experience, and an eye for quality design

  • Experience prototyping with electromechanical systems, whether for research, professional, or personal application

  • The ability to communicate complex ideas effectively with technical and non-technical individuals

  • A passion for both engineering and science; a holistic system design sense with the ability to defend decisions around robustness and performance tradeoffs, coupled with the desire to dig deep into new sensors (e.g. imaging sensors)

What you can expect in the first month:

  • Learn the ins and outs of v1.0 of our product

  • Travel to a customer site to understand how Instrumental equipment integrates into a factory setting

  • Work with Operations and the greater Product team to test, build, and deploy new stations

Success in three months will include:

  • Own the CAD, BOM, and assembly SOPs for Instrumental stations

  • Adapt existing station technology and design to meet new customer requirements

  • Research and prototype with new sensors for inclusion into Instrumental stations; quantify their performance and develop calibration routines suitable for a factory environment

Six months and beyond:

  • Design a new, scalable station architecture that accommodates new hardware and sensors

  • Develop at least one fully-developed, refreshed station design that incorporates new sensors (working with software team)

  • Design and incorporate fixture automation to support faster production line speeds

All candidates must have an unrestricted right to work in the U.S.

Instrumental is an equal opportunity employer dedicated to an inclusive environment and a diverse workforce. Should you not meet all of the requirements mentioned above, you are still encouraged to apply. 

Site Reliability Engineer (SRE) / DevOps Engineer

Site Reliability Engineer (SRE) / DevOps Engineer

Computer Vision Engineer

Computer Vision Engineer

The Computer Vision Engineer at Instrumental will own manufacturing data insight and analysis automation.  He or she will own computer vision, machine learning, and artificial intelligence— collaborating with both hardware and software engineers in the process.

In this role, the Computer Vision Engineer will explore and implement ways to generate insights about our customers’ product and manufacturing processes.  He or she will leverage existing computer vision tools to develop novel image analysis technology that will be run on large (and continuously growing) datasets of images.  To this end, scalability of algorithms, repeatability of measurements, and robustness of data extraction are paramount.  We are looking for someone who can identify powerful applications of computer vision and/or machine learning and implement them in a way the delivers highly accurate and repeatable results for our customers.

What You’ll Do

  • Develop an AI framework to extract useful information from images and other data from assembly lines, which will learn to robustly measure units, detect defects, and more

  • Develop a toolbox of generalized models that can be applied to many different types of units and images without custom tuning, and measure their performance on real data

  • Identify opportunities to use machine learning to improve data quality or the types of analysis we can offer

  • Identify, explore, and implement relevant state-of-the-art computer vision or machine learning methods

  • Quickly prototype and iterate on new algorithmic concepts, and prioritize them based on customer needs

  • Work closely with hardware development engineers to select or improve sensors, and design image capture strategies based on vision algorithm requirements

We’re Looking for Someone Who

  • Loves coding and has a minimum of 2 years of experience in a professional software developer role — we will ask for a code sample of something you’ve previously written in a production language (e.g. Python, Scala, Java, or C/C++)

  • Demonstrated interest and desire in working with OpenCV (beyond Matlab), machine learning, or related fields and libraries - could be at work or with personal projects

  • Has a strong background in computer science with solid fundamentals in algorithms and the math behind them. Computer vision, graphics, machine learning and related fields are a great bonus, but are not strictly necessary.

  • Obsesses over our customers’ needs, specifically accuracy and repeatability

  • Balances attention to detail with the ability to be scrappy and get stuff done

  • Can communicate complex ideas effectively with technical and non-technical people

  • Is good at thinking out loud, difficult to frustrate, and fun to work with

  • Peripheral experiences with mechatronics, metrology, photogrammetry, cameras, machine learning, research in computer vision space, and/or big data is a plus

All candidates must have an unrestricted right to work in the US.

Write algorithms to automatically find defects like the bunched wires highlighted in the unit above (shown next to an ideal unit).

Write algorithms to automatically find defects like the bunched wires highlighted in the unit above (shown next to an ideal unit).